We are looking for a motivated diesel mechanic to maintain, diagnose, and repair heavy-duty diesel-powered CDL tractors to ensure our crews have safe available equipment.

The Diesel Mechanic position is based out of Lakeville, MA.

• Perform electrical, hydraulic, air brakes, and mechanical repairs, as well as preventive maintenance
• Troubleshoot issues
• Determine which parts and tools are necessary for the assignment
• Complete shop paperwork
• Maintain a clean and safe work environment
• Willing to go on road calls when necessary

Qualifications and Requirements of Diesel Mechanic

Shift hours: 11:00 am to 7:00 pm

• Experience working on heavy-duty Tractors, Trailers, Class A, B, and C, equipment, etc
• Must provide their own tools
• Welding experience a plus
• Aptitude in using various hand tools
• Ability to follow established procedures and practices
• Computer skills to scan tools and other devices and fill out forms and service requests
• Communication skills
• Self-motivated
• Problem-solving ability
• 5+ years of relevant experience
• Dot medical card and License required
• Hiring Bonus
• A valid driver's License and clean driving record are required

Work Location:  One location

Work Remotely: No

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level: 5 years

Schedule: 

• 8-hour shift
• Monday to Friday

Ability to commute/relocate: Lakeville, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Diesel engine repair: 3 years (Preferred)
• Mechanical knowledge: 3 years (Preferred)

Work Location: In person

Customer Service Representative

Bay State Sewage Disposal Inc in Lakeville, MA 02347

Job details

Pay: $20 - $28 an hour

Job Type: Full-time

Shift and Schedule: 

• 8-hour shift 
• Weekends as needed

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This position is in a high-paced call center that handles orders and emergency service for residential accounts. This position would be best for someone who is self-motivated, thrives in high-paced environment, positive attitude, and competitive. Our company is growing fast and we are looking for individuals who are looking to grow with us!

Ideal Candidates must have the following:

• High attention to detail and the ability to multi-task.
• Ability to work as a team and individually as needed.
• Must be bilingual (English & Spanish/Portuguese)
• Ensure the accurate, timely, and directing of a high volume of incoming calls in a professional manner.
• Experience in a busy call center setting and/or handling multiple phone lines.
• Ability to demonstrate exemplary customer service skills, ensuring all actions reflect high quality customer care.
• Must demonstrate computer literacy; including, but not limited to: strong typing skills, speed, accuracy, and the ability to learn and use computerized systems. Prior knowledge of Salesforce is a plus.
• Demonstrates strong communication skills. Must be able to communicate in written and verbal form with clarity and professionalism.
• Handling inquiries ranging from general product information, technical issues, and pricing.
• Clearly provide our customers with product and service information, and resolve customers concerns and/or complaints.
• Enter customer information into the Customer Database Salesforce and identify and escalate priority issues.
• Provide follow-up customer calls when necessary

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely: No

COVID-19 considerations:

• A mask must be worn at all times when an individual is not within his / her workspace or interacting with others.
• Our office is professionally cleaned on a weekly basis.

Education: High school or equivalent (Preferred)

Experience: Call center: 3 years (Required)

Work Location: In-person

Job purpose

This position will focus on gaining new leads and converting them into ongoing customers by building lasting connections and relationships with them.  This position involves cold calling new potential customers to provide them with all services offered and working with existing customers to sell/provide additional services  

Duties and responsibilities:

⦁ Responsible for establishing, growing, and managing new and existing customer relationships and communications.

⦁ Must learn our customer's businesses, understand their needs and challenges, and develop solutions to meet their needs.

⦁ Maintain and enhance product and technical knowledge in all services provided.

⦁ Must continue to identify business needs and opportunities, as well as develop and implement customized solutions for our customers.

⦁ Execute high-quality outgoing cold calls to prospects in order to secure new business.

⦁ Must have a strong phone presence. 

⦁ Must be comfortable calling on business owners and asking them to purchase our products and services.

⦁ Communicate customer concerns to management on a daily basis.

⦁ Follow-up on leads and sales opportunities.

⦁ Maintain accurate records of all sales and prospecting activities in Salesforce.

⦁ Learn all functions of the customer service department. 

⦁ Contribute to the team effort of the company.

Qualifications:

⦁ Must have a High School Degree or equivalent.

⦁ Knowledge of the sales process from initiation to close.

⦁ Previous experience in an outbound call center, inside sales experience, or related sales experience. 

⦁ Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel and CRM/Salesforce experience. 

⦁ Comfortable making cold calls and talking to new people all day.

⦁ Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.

⦁ Persuasive and goal-oriented.

⦁ Possesses an energetic, outgoing, and friendly demeanor.

⦁ Eager to expand the company with new sales, customers, and territories.

⦁ Self-motivated and self-directed.

⦁ Able to multitask, prioritize, and manage time efficiently.

⦁ Have an in-depth understanding of company services and its position in the industry.

⦁ Ability to work independently or as an active member of a team.

Job purpose

This position is responsible for the coordination and utilization of drivers and trucks maximizing productivity to ensure prompt, courteous and efficient service to all our customers.

The Dispatcher will work alongside customer service and operations personnel to help coordinate scheduling, manage communication, and plan and assess the dispatch of drivers to meet customer expectations. Responsible for managing a group of drivers with dual goals to maintain a high level of on-time customer service and supporting driver needs while directing their work.  The position holds a prominent level of responsibility for service, productivity, and driver retention.

Duties and responsibilities:

• Communicate with and manage drivers via phone, text, and Salesforce about jobs, trip planning, maintenance, and all other aspects involving drivers.
• Maintain accurate computer dispatch via Salesforce Field Service and scheduling records to ensure smooth and accurate communication flow. 
• Ensure route completion via the driver check-in- process.
• Ensure drivers have all the paperwork/info necessary to complete their jobs.
• Maintain a respectful attitude when dealing with drivers, co-workers potential customers, to help foster existing relationships and build new ones.
• Report driver performance issues or concerns to appropriate management for resolution.
• Maintain a feeling of pride in work; strive to achieve all goals.
• Regular, predictable attendance is an essential function of this position.

Knowledge, Skills, and Abilities:

• Strong knowledge of logistics in the Trucking Industry.
• Knowledge in the Septic Industry.
• Strong knowledge of Fleetmatics and Salesforce Field Service.
• Ability to communicate effectively in a fast-paced environment.
• Good follow-through ability; adheres to work schedule and follows through on challenges as they arise.
• Ability to adhere to company policies and rules set forth; promotes the company’s safety standards; does not take inappropriate risks.
• Strong Organizational skills with the ability to prioritize.
• Efficient with Microsoft Word, Excel, and Salesforce.

Required Qualifications: 

• High School Diploma or Equivalent
• 1 to 3 years in Dispatch Operations
• Experience in a customer-facing position 
• Experience with Salesforce 
• Knowledge of the Septic Industry
• Detail Oriented

Bay State Sewage Disposal Inc. is a fast-growing service-based company looking for an in-house Salesforce Administrator to maintain and grow our Salesforce environment.

About the Role

• Ability to navigate and maneuver Salesforce in an environment with 30+ users across both internal users and field users.
• FSL is a must
• Handle all basic to intermediate administrative functions
• including user account management,
• reports and dashboards,
• Build and optimize Process Builders, workflows, flows, validation rules, etc.
• Coordinate the evaluation, scope and completion of new development requests
• Troubleshoot system issues/outages where required
• Ideate process optimization within Salesforce environments
• Project management experience, Manage project tasks with international / external teams and management
• Establish close working relationship with our Salesforce Partner
• Experience in a Service-Based environment is a must
• Apple Administration ( Mac and IPads)
• Experience with QuickBooks and QuickBooks integration to Salesforce through 3rdparty integration
• Basic IT knowledge
• setting up new Windows laptops / PC
• Troubleshooting basic issues
• General Account management setting up accounts/emails etc
• Manage Vonage Phone System-Admin, Managing Vendor, Reports, 
• Troubleshooting, Workflows

Required

Demonstrated experience in Service Cloud with both Classic and Lightning frameworks on administration/configurations standpoint

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• Data Import Wizard,
• Export and import of data such as new pricing
• Database clean-up as needed
• Adding Service Resources,
• Adjusting Territories,
• Adding Products,
• Data Import Wizard,
• Knowledge of the Einstein reporting tool
• Field Service knowledge (Understanding how the dispatch portion of Salesforce works)
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred
• QuickBooks experience including managing backups/troubleshooting issues
• PC / Windows experience with setting up new environments as well as troubleshooting issues as they arise.
• General Account management setting up accounts/emails etc.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Salesforce: 2 years (Required)
• FSL: 2 years (Preferred)

Work Location: In person

Interior Grease Service Technician

Bay State Sewage Disposal Inc. in Lakeville, MA 02347

Job details

Pay: $20 - $28 an hour

Job Type: Full-time

Shift and Schedule: 

•8-hour shift

•Overtime 

•Monday to Friday 

•On call

Drain Cleaner

Specific Responsibilities:

•Perform drain cleaning on plumbing systems

•Perform minor to non-complex service work on plumbing systems in commercial and residential environments

•Communicate problems, propose solutions, and explain billing to customers

Internal Grease Technician 

Specific Responsibilities:

•Perform drain cleaning on plumbing systems

•Perform minor to non-complex service work on plumbing systems in commercial and residential environments

•Communicate problems, propose solutions, and explain billing to customers

•This position primarily works with our commercial accounts; this position is responsible for the maintenance of grease traps typically located inside restaurants and supermarkets.

Job Requirements:

•Valid Driver's License

•Must have 3-5 years of experience in drain cleaning as well as experience in septic systems

•Ability to operate basic hand tools

•Attention to detail

•Excellent communication skills

•Professional appearance and personality

•Excellent customer service skills

•Strong communication skills

•Self-motivated, thrive in fast-moving environments, and is able to manage time to effectively meet deadlines

•Work well in a team environment

Job Description:

•Prepare and keep records of jobs completed, specifically of maintenance and repair work

•Must have a good working knowledge of our products and services being offered

•Work together with supervisors and co-workers and maintain a professional, positive attitude

•Adhere to codes, OSHA standards

•Provide exceptional customer service to our customers on a daily basis

•Arrive on time to all jobs ready to work and with a positive attitude

Benefits:

•Holidays

•Sick Leave

•Vacation

•Heath Insurance

•Dental Insurance

•401K Matching

Benefit Conditions: The waiting period may apply

Pay Frequency: Weekly

Typical start time:  7 AM

Typical end time: 4 PM

Work Remotely: No

License/Certification:

•License (Preferred)

•Work Location: Multiple Locations