This position is in a high-paced call center that handles orders and emergency service for residential accounts. This position would be best for someone who is self-motivated, thrives in high-paced environment, positive attitude, and competitive. Our company is growing fast and we are looking for individuals who are looking to grow with us!

Ideal Candidates must have the following:

• High attention to detail and the ability to multi-task.
• Ability to work as a team and individually as needed.
• Ensure the accurate, timely, and directing of a high volume of incoming calls in a professional manner.
• Experience in a busy call center setting and/or handling multiple phone lines.
• Ability to demonstrate exemplary customer service skills, ensuring all actions reflect high quality customer care.
• Must demonstrate computer literacy; including, but not limited to: strong typing skills, speed, accuracy, and the ability to learn and use computerized systems. Prior knowledge of Salesforce is a plus.
• Demonstrates strong communication skills. Must be able to communicate in written and verbal form with clarity and professionalism.
• Handling inquiries ranging from general product information, technical issues, and pricing.
• Clearly provide our customers with product and service information, and resolve customers concerns and/or complaints.
• Enter customer information into the Customer Database Salesforce and identify and escalate priority issues.
• Provide follow-up customer calls when necessary.
• Related keywords: customer service representative, customer service, call center, remote work from home, call center representative

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Weekend availability

COVID-19 considerations

A mask must be worn at all times when an individual is not within his / her workspace or interacting with others and our office is professionally cleaned on a weekly basis.

Education:

High school or equivalent (Preferred)

Experience

Customer Service: 3 years (Preferred)